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Our OkOffice Office Stationery Business Supplier Australia wide Policies Legal OkOffice shall not be responsible for any errors or omissions contained in or on this Web Site. The information in this web Site is supplied on condition that any person accessing or using the information will make his or her own determination as to the accuracy and usefulness of the information. You rely on the information contained in this Web Site at your own risk. Colours and descriptions provided are as a guide only and may not necessarily depict the actual colour of the item. Ok Office reserves the right to make any changes to the information contained in and the layout of this Web Site, including changes to its product range, ordering mechanisms and ordering terms. Except in respect of implied warranties which cannot be excluded by law, Ok Office does not make any representation or warranty about the accuracy, suitability for any purpose, merchantability of, title to or usefulness of the information on and contents of this Web Site or the products it supplies. Ok Office shall not be liable for any damages whatsoever (including special, indirect, consequential, or incidental damages or damages for loss of profits, revenue, or loss of use) arising out of or relating to this Web Site or the information contained therein or the products it supplies whether such damages arise in contract, in tort, in equity, under statute, at law or otherwise. MISTAKES: While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and Ok Office reserves the right to decline orders arising from such errors. GOODS BY DELIVERY ONLY: We supply direct from the factory to the customer so we have no showroom or retail outlet Terms Our terms and condition may change without notice so please check back here for any updates. Last update = 07-12-06 Ok Office Terms Your approval means you are approving up to the amount in your basket including the delivery fee. If for some reason we are unable to supply all of your order we will only charge you for we supply to you. We will let you know if there is any product missing. You will then have the option of 1: We order it for you and supply and charge you for it ASAP. 2: We order and phone / email you when it arrives and you order again 3: Cancel the order for unsupplied products Sales are final. This means if you don't want it, please don't order it. If you need clarification of product description or colour proofs to make your decision, do not hesitate to contact us. If the colour of your product has to be a specific colour to match company colours or for any other purpose please request a sample as a re-supply may incur extra fees or charges. As we use couriers, every order we supply has a delivery fee associated with it. If we (Ok Office) make an error and supply incorrect or damaged goods, we will, supply you with the correct or undamaged goods at no charge to you. Any re-supply will be via [rep to deliver] or by [road freight] at no stage will okoffice be obliged to Airfreight any product or goods whatsoever. Returns are subject to a return pick up fee and a restocking fee. The pick up fee is relative to the weight and size of the product to be returned. Any claims for credit request or return of incorrect goods must be made within seven days of receiving the products as no claims will be recognised after this period of time. All return of goods must first be approved by email, as we cannot accept any goods back without authorisation. All damaged product or product that does not work from "out of the box" will be replaced free of charge but you must notify us immediately. All other returns will be subject to a pick up fee and a restocking fee.(more details below) We use PGP and 128 bit security to give a high level of security Return Policy NO RETURNS ARE ALLOWED OR WILL BE ACCEPTED WITHOUT FIRST BEING APPROVED. NO EXCEPTIONS AT ALL Any and all claims must be made within 7 days of reciept of goods. You will need to either email us or call us to obtain a RA (return authorization) number, (provide full details of your original order): Order # Order date Your name Your email address You must include the original shipping documents that you received with your original order. This will help us find your order to process the refund/return.
www.okoffice.com.au policy is replacement not refund, we can exchange items only if they are defective or damaged (within the warranty period). To exchange an item first either email us or phone us and we can explain the best method to resolve any issue you have. Refunds We'll notify you via e-mail of your refund once we've received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Some items are non-returnable at our discretion such as buy-ins and including dated items such as diaries. Did you use a promotional voucher, code or certificate? If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at www.okoffice.com.au. This does not apply if the promotion has expired. Packing and Sending Your Return Just a few simple steps: Pack the items along with the packing slip (receipt) securely in a box. Please ensure you use sufficient padding to avoid damage in transit. Lost Your Packing Slip? Don't worry! If you ordered the item yourself, you can still return it via our online RETURNS DEPARTMENT. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below: For all products except desktop and notebook computers and Mobile phones: For more details please email admin@okoffice.com.au or phone 1300 659 870 for help. Return address will be supplied on approval Still have questions? Contact Us.  |
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